Overcharged and Underserved

By Mark Cooper |

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This paper examines the market structure and performance of the four major products that
constitute the digital communications sector – wireless, broadband Internet access service
(BIAS), multichannel video programming service (MVPD) and business data services (BDS).
The first three are sold directly to consumers, the fourth is an intermediate good, vital to the
delivery of the other three digital communications services, but also a key input to all goods and
services sold by non-communications firms to the public. Taken together these four services
constitute a huge market equal to about half a trillion dollars today, or almost three percent of the
gross national product.


Also published on Medium.

Mark Cooper is Director of Research for the Consumer Federation of America and Adjunct Fellow at the University of Colorado’s Silicon Flatirons.